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Jusoh, Ahmad and Omain, Siti Zaleha and Abdul Majid, Norazman and Shamsuddin, Ahmad Sharifuddin and Md Som, Hishamudin (2004) Service quality in education: Management students' perspective. In: ASEAN Symposium on Educational Management and Leadership (ASEMAL4), 13 - 15 Disember 2004, Grand Plaza Parkroyal, Penang. (Unpublished)