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Jayachanran, C. and Ali, Juhary and Chatterjee, Samir and Singha, Chiamsiri (2007) Services management in Asia Pacific: Issues and challenges. Universiti Utara Malaysia, Sintok. ISBN 978-983-3827-21-3
Jayachanran, C. and Ali, Juhary and Chatterjee, Samir and Singha, Chiamsiri (2007) Services management in Asia Pacific: Issues and challenges. Universiti Utara Malaysia, Sintok. ISBN 978-983-3827-21-3