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Ab Hamid, Noor Raihan and Ahmad, Fauziah and Tahir Shah, Saharbudin Naim and Arshad, Noor Habibah (2010) Do you have what your customers want?: An empirical study of telecommunication companies websites. In: 2nd International Conference on Technology and Operations Management (ICTOM), 5 - 7 July 2010 , Bayview Hotel, Langkawi. (Unpublished)