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Zaid, Mohamad Zulhilmi and Jamaludin, Mohamad Suhaimi and Bambale, Sulaiman Abdullahi and Ismail, Mohd Azril (2017) How service quality affects the customer satisfaction: Case study of electric train service (ETS). In: Symposium on Technology Management & Logistics (STML–Go Green) 2016, 6th - 7th December 2016, Universiti Utara Malaysia, Sintok, Malaysia.

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