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Taib, Che Azlan and Iteng, Rosman and Mad Lazim, Halim and Zakaria, Shahizan Affandi (2017) Issues, Challenges, and solutions to improve customer satisfaction of Kedah Public Library. In: 2nd International Case Study Conference (ICSC 2017), 30th-31st October 2017, Adya Hotel, Langkawi Island, Kedah, Malaysia.