24x7 Service; AnyTime; AnyWhere

Towards effective worker grievance handling: some reflections

Opatha, H.H.D.N.P. and Ismail, Zakaria (2001) Towards effective worker grievance handling: some reflections. Analisis, 8 (1&2). pp. 111-127. ISSN 0127-8983

[thumbnail of Zakaria_Ismail.pdf]
Download (1MB) | Preview
Official URL:


This paper seeks to provide a comprehension of Worker Grievance Handling(WGH) which is a crucial aspect of human resource management and industrial relations in an industrializing country in the new millennium. WGH is meant for accepting and resolving grievances of workers with the purpose of enhancing industrial peace. Effective WGH has its unique significance for good labour relations, worker motivation and worker productivity. The paper has its main area of focus on three key dimensions of the WGH, namely grievances policy, grievance procedure and grievance practice. As an agenda of action for efective WGH, a few suggestions are also given.The paper may be of assistance to firms in a newly industrialized country in enhancing their worker grievances handling ang also to those who are interested in undnrtanding WGH for research purposes.

Item Type: Article
Uncontrolled Keywords: human resource management, industrial relations, worker grievance handling
Subjects: H Social Sciences > HF Commerce
Divisions: College of Business
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 04 Jul 2010 02:46
Last Modified: 04 Jul 2010 02:46

Actions (login required)

View Item View Item