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Knowledge management perception: An exploratory study of a payphone company in Malaysia

Omar, Mohd Misron and Md Akhir, Romiza and Shaikh Awadz, Azlina and Abdul Hamid, Noor Raihan (2010) Knowledge management perception: An exploratory study of a payphone company in Malaysia. In: Knowledge Management International Conference 2010 (KMICe2010), 25-27 May 2010, Kuala Terengganu, Malaysia.

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This paper will discuss the survey that was carried out in Malaysia’s biggest payphone company.Payphone service is considered a sunset business.However, it is part of the social responsible corporate entity that supports the public payphones project embarked by the government under the Universal Service Provision (USP) fund at various rural and remote locations throughout Malaysia.The main objective of this research is to assess employees’ perception towards KM initiatives in the payphone organization.Data were collected through questionnaires survey with technical support staff, engineers and managers. Descriptive analyses were conducted which include respondent’s profiles, types of challenges faced by the organisation and employees’ perception of KM practices.One of the findings indicated that people-to-people relationship is important in implementing effective KM in the organization.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN 978-983-2078-40-1 Organized by: UUM College of Art & Sciences, Universiti Utara Malaysia
Uncontrolled Keywords: Knowledge Management, KM perception, payphones industry, Malaysia
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: College of Arts and Sciences
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 01 Jun 2014 08:58
Last Modified: 01 Jun 2014 08:58

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