24x7 Service; AnyTime; AnyWhere

Systematic organization of multi-criteria for effective tender evaluation using balanced scorecard approach

Baharom, Fauziah and Muhd Darus, Norida and Mohd, Haslina and Ismail, Salina and Mat Kasim, Maznah and Md Norwawi, Norita (2010) Systematic organization of multi-criteria for effective tender evaluation using balanced scorecard approach. In: Knowledge Management International Conference 2010 (KMICe2010), 25-27 May 2010, Kuala Terengganu, Malaysia.

[thumbnail of PG575_580.pdf] PDF
Restricted to Registered users only

Download (62kB)


The purpose of tender evaluation is to help an organization in identifying and selecting suitable contractor for a particular project. The effectiveness of tender evalution is influenced by several factors such as the relevancy and suitablity of criteria used, measurement weights for the criteria and experience of the evaluators. In general, for IT projects, lowest price is not the only criteria that had been used in tender evaluation.Quality of services offered has equal importance. Several criteria relating to contractors’ performance such as technical experience, structure of the organization, past performance and so on also need to be considered in selecting contractors. Currently, criteria for tender evaluation is not been standardized yet where different researchers propose different set of criteria. This paper presents a proposed framework for tender evaluation which consists of identified criteria for tender evaluation.The criteria has been organised in four different perspectives of Balanced Scorecard (BSC) approach.Experts from the financial and technical tender committee of UUM were consulted in constructing, validating and verifying the framework.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN 978-983-2078-40-1 Organized by : UUM College of Art & Sciences, Unviersiti Utara Malaysia
Uncontrolled Keywords: Tender Evaluation, Balanced Scorecard, Financial Measure, Non-financial Measure
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: College of Arts and Sciences
Depositing User: Dr. Fauziah Baharom
Date Deposited: 04 Jun 2014 07:58
Last Modified: 04 Jun 2014 07:58

Actions (login required)

View Item View Item