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Enabling collaborative organizational learning (OL) through email system: The socio-technical approach – A case study

Mohamad, Abdul Karim and Sahib, Shahrin and Mohd Yusof, Mokhtar (2008) Enabling collaborative organizational learning (OL) through email system: The socio-technical approach – A case study. In: Knowledge Management International Conference 2008 (KMICe2008), 10-12 June 2008, Langkawi, Malaysia.

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Organizational Learning (OL) is about managing knowledge related to the implementation of information system or information and communication technology(IS/ICT) applications for creating such knowledge-based management operation.One of the IS/ICT applications is an electronic mail (email).Email is a communication tool for enabling supportive platform for networked organizational knowledge and intelligence.However, there are still gaps resulted from the email activities such as lack of focus, information overload and spamming, misused and even, abused.Email has failed to provide evidence for promoting OL. A multi perspective of socio-technical approach was adopted to explore the antecedent, behavior and consequences (ABC) of the email users.A survey was done at Universiti Teknikal Melaka (UTEM) and Kolej Yayasan Melaka (KYM) respectively.The results indicate that first, the email users were found to use email effectively for job related purposes, however it was informally shaped by organizational social process.Second, the push nature of the job-related email content has less significance, yet the email threading is still a significant managerial- pulled of job-related connectivity especially between peers.Third, email supports the collaborative working environment but it is not intentionally tailored to OL.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN 978-983-3827-73-2 Organized by: College of Arts and Sciences, Universiti Utara Malaysia
Uncontrolled Keywords: Organizational Learning, collaborative, socio -technical,computer–mediated communication, email system, push-pull threading.
Subjects: L Education > LB Theory and practice of education
T Technology > T Technology (General)
Divisions: School of Business Management
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 05 Jun 2014 02:31
Last Modified: 26 Apr 2016 04:26

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