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The influence of emotional intelligence on tacit knowledge sharing in service organizations

Othman, Abdul Kadir and Abdullah, Hazman Shah (2008) The influence of emotional intelligence on tacit knowledge sharing in service organizations. In: Knowledge Management International Conference 2008 (KMICe2008), 10-12 June 2008, Langkawi, Malaysia.

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The challenge of knowledge management is to facilitate tacit knowledge sharing (TKS) so that it is extracted into organizational memory.In team environment, trust in crucial to TKS. The road to a trusting relationship is marked by inter-personal understanding and empathic communication between members. Emotional intelligence (EI) as the ability to control one’s and other’s emotions will facilitate the sharing of high value tacit knowledge of work and clients among team members.The role of EI in promoting TKS will be constrained by the type of service environment i.e. professional, service and mass.This paper offers several testable propositions to explain the influence EI on TKS.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN 978-983-3827-73-2 Organized by: College of Arts and Sciences, Universiti Utara Malaysia
Uncontrolled Keywords: Knowledge Management, Knowledge Sharing, Emotional Intelligence
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: College of Arts and Sciences
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 15 Jul 2014 06:59
Last Modified: 15 Jul 2014 06:59

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