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Toward user-centric management of organizational information systems

Géczy, Peter and Izumi, Noriaki and Akaho, Shotaro and Hasida, Kôiti (2008) Toward user-centric management of organizational information systems. In: Knowledge Management International Conference 2008 (KMICe2008), 10-12 June 2008, Langkawi, Malaysia.

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We identify the essential action domains for effective user-oriented management of organizational information systems.The study extrapolates the analytic findings from a large-scale information system of knowledge-intensive organization.The observations outline the actionable knowledge indispensable for usability improvements of information portals.The initial step is a wide deployment of behavioral analytics, in order to identify vital user characteristics.This knowledge empowers re-engineering of the existing business processes and design of new ones.The development should account for the essential elements of human interactions in digital environments.The information systems should employ user assistance services and adaptive personalization features.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN 978-983-3827-73-2 Organized by: College of Arts and Sciences, Universiti Utara Malaysia
Uncontrolled Keywords: Actionable Knowledge Discovery, Usability Management, Information Systems, Behavioral Analytics, Knowledge Workers, Personalization.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: College of Arts and Sciences
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 23 Jul 2014 08:07
Last Modified: 23 Jul 2014 08:07

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