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Electronic mail management: A corporate memory towards organizational performance

Hussin, Nurussobah and Mohamed, Haslinda and Tarmuchi, Nor Rashimahwati (2008) Electronic mail management: A corporate memory towards organizational performance. In: Knowledge Management International Conference 2008 (KMICe2008), 10-12 June 2008, Langkawi, Malaysia.

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This study evaluates government practices in electronic mail (email) management to identify perception on the email management’s contribution as a corporate memory towards organizational performance.The study uses questionnaires as the instrument and a sample of 250 respondents from various government officers in Putrajaya, Malaysia participated in this survey.The study aims to investigate the practices at the government agencies in applying records management principles to email, such as separating email information from email records in the circulation and dissemination process, storing emails, and applying retention and disposal management.The result reveals that the respondents perceive that the documents send through emails contribute to the better performance of their departments.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN 978-983-3827-73-2 Organized by: College of Arts and Sciences, Universiti Utara Malaysia
Uncontrolled Keywords: Electronic Mail Management, Corporate Memory, Perception, Performance, Organization
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: College of Arts and Sciences
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 23 Jul 2014 08:13
Last Modified: 23 Jul 2014 08:13

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