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The presence of beneficial knowledge in web forum: Analysis by Kipling’s framework

Abd Rozan, Mohd Zaidi and Mikami, Yoshiki (2006) The presence of beneficial knowledge in web forum: Analysis by Kipling’s framework. In: Knowledge Management International Conference and Exhibition 2006 (KMICE 2006), 6-8 June 2006, The Legend Hotel Kuala Lumpur.

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Words of doubt such as “What benefit can one get from web forums?” or “Web forums are meant just for small-talk” are examples of beliefs that were held by many individuals and researchers for a long time.Based on our observation of a web forum(, we found that at least quite a number of topics are dealing with deep knowledge contents.Our analysis of a so-called learning zone that contains 35 forum topics and 789 messages, utilizing Kipling’s 5W1H framework six “service-men”, found that the depth of details were ranked in descending order as ‘Siapa’ (Who), ‘Apa’ (What), ‘Bagaimana’(How), ‘Kenapa’ (Why), ‘Mana’ (Where) and ‘Bila’(When).We conclude that web forums are a good web-resource for digital age learning styles,especially for youth.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN 983-3282-90-3 Organized by: Faculty of Information Technology, UUM
Uncontrolled Keywords: Web Forums, Knowledge Details, Kipling’s 5W1H Framework.
Subjects: A General Works > AS Academies and learned societies (General)
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: College of Arts and Sciences
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 15 Jul 2014 01:01
Last Modified: 15 Jul 2014 01:01

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