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Hospitality management competencies: identifying graduates' essential skills

Abdul Razak, Roshita and Mohd Shariff, Nurhazani and Zainol, Noor Azimin (2014) Hospitality management competencies: identifying graduates' essential skills. In: 2nd Tourism and Hospitality International Conference (THIC 2014), 5-6 November 2014, Langkawi, Malaysia.

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The growth and changes faced by hospitality industry globally has in some way influence the competencies of its personnel.There has been growing concern about graduates‘ competencies as to what requires by the industry.Previous study revealed that hospitality management programmes are not preparing hospitality students adequately with the required competencies to fit in the current workplace.As such, educational institutions should play their roles in developing and embedding graduates with essential competencies thus preparing them towards the competitive workforce.This paper aims to investigate the competencies required by hospitality graduates from the industry‘s perspective.This paper is constructed based from past studies on hospitality management competencies considering competencies from the management competency model and the generic skills framework.A Delphi technique is used to investigate graduates competencies from the viewpoint of the hotel industry.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN:978-983-2078-83-8 Organized by: School of Tourism, Hospitality and Environmental Management, Universiti Utara Malaysia
Uncontrolled Keywords: hospitality management competencies, hospitality graduates, hotel industry
Subjects: G Geography. Anthropology. Recreation > G Geography (General)
Divisions: School of Tourism, Hospitality and Event Management
Depositing User: Dr. Roshita Abdul Razak
Date Deposited: 05 Mar 2015 06:24
Last Modified: 25 Sep 2017 23:59

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