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The significance of job description towards performance of cook in 4 and 5 stars hotel

Mohd Ali, R. and Zainol, N. (2014) The significance of job description towards performance of cook in 4 and 5 stars hotel. In: 2nd Tourism and Hospitality International Conference (THIC 2014), 5-6 November 2014, Langkawi, Malaysia.

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This study explores the significance of job description practiced by Human Resources in 4 and 5 stars hotels located in Langkawi Island.This research is particularly relevant to the hotel industry, whereby the employee is the main asset to accomplish the organization expectation. Does job description influence cooks‘ performance? Job descriptions are one of the major mechanisms that organizations use to arranging work into positions in an organization.It consists of purpose, scope, duties and responsibilities of a specified job. Consequently, job descriptions play a major role in the recruitment process to find the right person for the right position to appoint.However, it is unclear whether the job description is significant in organization and employee.It is in the organizations‘ interest to understand this phenomenon to make better decisions on how to present job descriptions in order to achieve qualified employee and to increase their performance.The aim of this research is to gain an understanding of job description in the hotel industry context and to better understand the immediate effects of such practices in a cooks‘ life. Data were collected based on a mixed method via qualitative and quantitative study.Focus group interviews were used to gather information from 6 cooks in 4 and 5 stars hotels. Besides focusing on group interview, questionnaires were also been distribute to the cooks.Questionnaires were used to gather information from 168 cooks.The findings indicate a notable effect of job description toward cooks‘ performance. They need job description as their guide in enhancing their work performance.A clear description of the tasks from the employers will lead to high job performance.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN:978-983-2078-83-8 Organized by: School of Tourism, Hospitality and Environmental Management, Universiti Utara Malaysia
Uncontrolled Keywords: Job description, job performance, cook, hotels industry.
Subjects: G Geography. Anthropology. Recreation > G Geography (General)
Divisions: College of Law, Government and International Studies
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 08 Mar 2015 06:39
Last Modified: 08 Mar 2015 06:39

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