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Scale development for consumer protection and its determinants: evidence from Nigeria

Usman, Dahiru Jafaru and Yaacob, Nurli and A. Rahman, Aspalella (2016) Scale development for consumer protection and its determinants: evidence from Nigeria. International Journal of Law and Management, 58 (4). pp. 354-371. ISSN 1754-243X

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Purpose: This paper aims to develop an instrument for measuring Consumer Protection and its Determinants (CP&Ds). This is because literature on an instrument to measure CP&Ds is scarce. Design/methodology/approach: In Nigeria, 53 questionnaires were distributed to legal practitioners.The study used 24 items to operationalize the CP&Ds. The research data were coded and scored, and the exploratory factor analysis (EFA) was conducted using SPSS version 22. The Bartlett’s test of sphericity, Kaiser–Meyer–Olkin, Cronbach’s alpha and Pearson’s correlation coefficient were used for the EFA, internal consistency reliability and multicollinearity, respectively.Findings: The EFA produced seven factors, and each determinant was found reliable with its measure of internal consistency.Research limitations/implications: The research result may not be generalized across jurisdiction because of the limited sample size and the fact that the data were collected from Nigerian legal practitioners.Practical implications: This study can be used by policymakers and even private electricity companies in the deregulated electricity sector in Nigeria for policy design and effective consumer protection.Originality/value: From the extensive literature review none was identified on the scale development for measuring CP&Ds.This exploratory research is the first attempt to develop an instrument for measuring CP&Ds.

Item Type: Article
Uncontrolled Keywords: Determinants, Consumer protection, Complaints handling, Consumer access to justice, Consumer redress, Metering and billing
Subjects: H Social Sciences > HF Commerce
Divisions: School of Law
Depositing User: Dr. Nurli Yaacob
Date Deposited: 09 May 2017 04:08
Last Modified: 09 May 2017 04:08

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