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Investigating hospitality graduates knowledge, skills and abilities using Delphi technique

Mohd Shariff, Nurhazani and Abdul Razak, Roshita and Zainol, Noor Azimin (2017) Investigating hospitality graduates knowledge, skills and abilities using Delphi technique. Advanced Science Letters, 23. pp. 361-364. ISSN 1936-6612

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A specific gap identified from literature on graduates knowledge, skills and abilities showed that none has studied in the context of industry perspectives using Delphi technique.This study used Delphi technique and distributed three rounds survey questionnaires among 16 representatives of four and five star lodging in Peninsular Malaysia. The Delphi analysis ended up with 69 items represent hospitality graduates knowledge, skills and abilities in the context of Malaysian hospitality program.The items were categorized into four domains namely Workplace, Academic, Management and Personal Effectiveness.The study highly contributes to the implementation of Delphi technique as effective tool in determining the graduates knowledge, skills and abilities. Further, it also assists the academic institutions specifically in Malaysia by strengthening the foundation of hospitality curriculum taking into account the four identified domains.

Item Type: Article
Uncontrolled Keywords: Abilities; Delphi Technique; Knowledge; Malaysian Hospitality Graduate; Skills
Subjects: G Geography. Anthropology. Recreation > GV Recreation Leisure
L Education > LB Theory and practice of education > LB2300 Higher Education
Divisions: School of Tourism, Hospitality & Environmental Management
Depositing User: Prof. Madya Dr. Nurhazani Mohd Shariff
Date Deposited: 29 May 2017 08:13
Last Modified: 26 Jul 2017 07:08

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