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The antecedent factors of patient's confidence toward healthcare provider

Turay, Tiara and Mohd Mokhtar, Sany Sanuri and Gbadebo, Salimon Maruf (2018) The antecedent factors of patient's confidence toward healthcare provider. In: 2nd Conference on Technology & Operations Management (2ndCTOM), February 26-27, 2018, Universiti Utara Malaysia, Kedah, Malaysia. (Unpublished)

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It has been well accepted that the Individuals‟ level of confidence in regard to the providers‟ performance will influence the level of customer attitude, future behavior, and loyalty.In healthcare context, patience confidence is proved as the crucial factors that determine the healthcare long-term existence in the marketplace.Due to the reasons, the objective of this study is to identify the factors that drive the patient‟s confidence toward healthcare provider. Through the extensive review of previous literature related to confidence in general and healthcare context, there are several factors that identified as the driver of patient‟s confidence toward the healthcare provider.

Item Type: Conference or Workshop Item (Paper)
Additional Information: Organized by: School of Technology Management and Logistics (STML), Universiti Utara Malaysia.
Uncontrolled Keywords: Patient‟s confidence, Assurance, Staying reason, Affirmatory factor
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: School of Business Management
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 04 Jun 2018 00:30
Last Modified: 04 Jun 2018 00:30

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