24x7 Service; AnyTime; AnyWhere

Application of hill's strategy development framework on fast food restaurant business in Brunei Darussalam

Ringim, Kabiru Jinjiri and Ibrahim, Fahmi and Kura, Kabiru Maitama (2018) Application of hill's strategy development framework on fast food restaurant business in Brunei Darussalam. In: 2nd Conference on Technology & Operations Management (2ndCTOM), February 26-27, 2018, Universiti Utara Malaysia, Kedah, Malaysia. (Unpublished)

[thumbnail of p198.pdf] PDF
Restricted to Registered users only

Download (788kB) | Request a copy


This paper is an analysis of the Hill‟s Strategy Development Framework and application of the framework to a Fast Food Restaurant business which is operating in Brunei Darussalam.The study of this article concentrates on corporate objectives, marketing strategy, order qualifiers, order winners, and the operations strategy within the company.A review of the relevant literature conducted on corporate goals, competitive priorities, Order Qualifier and Order Winner. The methodology based on a desk review of secondary data and non-participant observations research approach.The findings demonstrated that Fast Food Restaurant Business in Brunei Darussalam required more considerable attention to focus on improving the Customer Service Relationship (CSR) value.It is crucial to concentrate on CSR that would enhance the business brand value, a better image rating and thereby contributing to company‟s sales and gaining a new customer.The study recommended that Fast Food Restaurant Business create a new market such as selling the frozen product.Fast Food Restaurant Business potentially can sell this in their store or export their patent right on the product internationally.The contribution of this paper is to provide provides a review of the application of the strategic framework to uncover the potential customer benefits package of the strategy.

Item Type: Conference or Workshop Item (Paper)
Additional Information: Organized by: School of Technology Management and Logistics (STML), Universiti Utara Malaysia.
Uncontrolled Keywords: Hill‟s Strategy Development Framework, Corporate objectives, Marketing strategy, Operations strategy, Fast Food Restaurant Business, Brunei Darussalam, Conceptual Paper
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: School of Technology Management & Logistics
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 04 Jun 2018 00:50
Last Modified: 04 Jun 2018 00:50

Actions (login required)

View Item View Item