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Project Knowledge Retention in Social Messaging Application

Ismail, Shahrinaz (2018) Project Knowledge Retention in Social Messaging Application. In: Knowledge Management International Conference (KMICe) 2018, 25 –27 July 2018, Miri Sarawak, Malaysia.

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Project knowledge is as important as organisational knowledge since it is at the operational level of an organisation.The common ways of retaining knowledge from key employees are merely performed when the people intend to leave the organisation, whereas the retention of knowledge should be done on-goingly during the implementation of projects and tasks. It is also to mitigate knowledge loss during the process of project implementation. With the current technology of social messaging applications being taken for granted as communication tool alone, little did we realise the potential of the tool to be knowledge repository as well. Hence, this research analyses the commonly used social messaging application to understand the personal knowledge management processes within the conversation, in which the signs of knowledge retention happens.Qualitative data gathered from the conversation scripts is analysed to produce quantitative results.The outcome of this research is a proposed measurement technique for project knowledge retention in social messaging application, in which the mapped weight age of personal knowledge management processes is recommended to be used in project knowledge retention scoring model.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN: 978-967-0910-87-1 Organized by: School of Computing, College of Arts and Sciences, Universiti Utara Malaysia.
Uncontrolled Keywords: Project knowledge retention, personal knowledge management, GUSC Model, social messaging application, communication pattern.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: School of Computing
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 25 Nov 2018 02:27
Last Modified: 25 Nov 2018 02:27

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