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Enhancing Brand Equity of Automotive Brands through Marketing Communications on Social Media

Adetunji, Raji Ridwan and Mohd Rashid, Sabrina and Ishak, Mohd Sobhi (2018) Enhancing Brand Equity of Automotive Brands through Marketing Communications on Social Media. In: SMMTC Postgraduate Symposium 2018, 18-19 March 2018, Universiti Utara Malaysia.

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Social media technologies such as; Facebook, YouTube, Twitter, and Instagram have proven to be perfect platforms for disseminating several types of marketing communications. Previous studies have demonstrated that these marketing communications on social media are significantly enhancing Consumer-Based Brand Equity (CBBE), however, researchers have not really focused on the differential effects of several types of marketing communications that are anchored by different social platforms in developing CBBE. Subsequently, the purpose of this study is to propose a framework that investigates the differential effects of social media marketing communications (social media advertising, social media sales promotion, social media interactive marketing and social media word-of-mouth) on CBBE of automotive brands. The findings revealed that Advertising, Promotion, and Word-of-Mouth have positive relationships with the CBBE of automotive brands. However, Interactive Marketing has an insignificant role in enhancing the CBBE of automotive brands.

Item Type: Conference or Workshop Item (Paper)
Additional Information: e-ISBN 978-967-0910-77-2 Organized by: School of Multimedia Technology and Communication (SMMTC) Universiti Utara Malaysia
Uncontrolled Keywords: Social Media, Marketing Communications, CBBE, Consumer Response, Automative Brands
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: School of Multimedia Technology & Communication
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 24 Dec 2018 01:15
Last Modified: 24 Dec 2018 01:15

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