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The relationship between job characteristics and organizational citizenship behavior

Impira, Alim and Yahya, Khulida Kirana and Mohd Shamsudin, Faridahwati (2008) The relationship between job characteristics and organizational citizenship behavior. In: The 4th National Human Resource Management Conference 2008, 17-19 August 2008 , Tiara Beach Resort, Port Dickson. (Unpublished)

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The two main objectives of this study are: first, to investigate the relationship between job characteristics (task variety, task identity, autonomy, job feedback, and task significance) and OCB; and second, to identify which dimension of job characteristics that affect OCB most among academician and nonacademician staffs at one of the private higher learning education institution in Northern Peninsular Malaysia. Analysis of 71 of respondents using Pearson Correlations revealed that three of the five dimensions of job characteristics (autonomy, job feedback, and task significance) had significant positive effects on OCB. Task variety, on the other hand, were found to be significantly and negatively related to OCB. Only task identity had non-significant effects on OCB. Based on the findings,practical implications,limitations and suggestions for future research are also highlighted.

Item Type: Conference or Workshop Item (Paper)
Additional Information: Jointly organized by the Malaysian Institute of Human Resource Management, Universiti Utara Malaysia and the Negeri Sembilan State Government.
Uncontrolled Keywords: Customer Satisfaction, Malaysia, Public Sector, Service Quality
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: School of Business Management
Depositing User: Prof. Dr. Khulida Kirana Yahya
Date Deposited: 27 Feb 2011 03:16
Last Modified: 26 Apr 2016 03:10

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