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The actants and KPI in privatization of solid waste management in Malaysia.

Che Pak, Nur Azliani Haniza and Mohd Alwi, Norhayati and Ismail, Suhaiza and Abdullah, Shamsul Nahar (2018) The actants and KPI in privatization of solid waste management in Malaysia. In: 3 rd UUM International Qualitative Research Conference (QRC), 10-12 July 2018, Melaka, Malaysia.

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The focus of this study is to understand the management control system used in privatization of solid waste management in Malaysia. After privatization, many parties involved in solid waste management, including public and private sectors. Due to the involvement of many parties with different objectives, the needs of management control system become pivotal to align these objectives. Using Actor Network Theory (ANT) and a case study approach, the study discusses the use of Key Performance Indicators (KPIs) as the main control system in the privatization of solid waste management. ANT assumes that the interactions between multiple actors with different interests are important, hence, the paper also discuss on how the interactions among human and nonhuman actors translate the KPIs. Finally, the paper discusses the translation of KPIs in the network using four moments of translation which is problematization, interessement, enrolment and mobilisation.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN: 978-967-0910-92-5 Organized by: Tunku Puteri Intan Safinaz School of Accountancy, Universiti Utara Malaysia.
Uncontrolled Keywords: Management control system, Privatization, Public Sector, Actor Network Theory
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Tunku Puteri Intan Safinaz School of Accountancy (TISSA)
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 06 Aug 2019 08:22
Last Modified: 06 Aug 2019 08:22

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