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Imperatives in hotel service encounters: the case of Jornadian learners of English

Rababah, Mahmoud and Harun, Minah and Shapii, Aspalila (2019) Imperatives in hotel service encounters: the case of Jornadian learners of English. European Journal of Applied Linguistics Studies, 2 (1). pp. 114-139. ISSN 2602 - 0254

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This paper examines the language of requests among the hotel trainees in Jordan. It seeks to explore the ways in which the trainees employ requestive strategies at the service counter in managing interpersonal and cross-cultural communication. Specifically, it discusses the Jordanian trainees' use of imperative requests compared with native speakers hotel staff and relates any divergences to politeness and cultural factors. The data collected include conversations between the trainees and hotel guests.The findings demonstrate that trainees rely more on imperative constructions and they favor conventional imperatives more than any other types. The findings also reveal that the trainees deviate from the native speakers' performance in terms of volume and types of strategies used. Some of these deviations may be due to Arabic language influence, pragmalinguistic and sociopragmatic transfer or to insufficient linguistic and pragmatic competences.

Item Type: Article
Uncontrolled Keywords: imperatives, requestive strategies, pragmatic competence, hotel service encounter, cross-cultural communication
Subjects: P Language and Literature > PL Languages and literatures of Eastern Asia, Africa, Oceania
Divisions: School of Language, Civilisation and Philosophy
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 04 Nov 2020 00:54
Last Modified: 04 Nov 2020 00:54

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