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An expectation-confirmation model of continuance intention to enhance e-wallet

Noviyasari, Citra and Ibrahim, Huda and Kasiran, Mohd Khairudin (2021) An expectation-confirmation model of continuance intention to enhance e-wallet. Journal of Theoretical and Applied Information Technology, 99 (24). pp. 6028-6041. ISSN 19928645

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During this pandemic era, innovation such as e-wallet should be useful to help the society to reduce the risk by reducing direct contact while doing their business transaction. However, a slow pace of continuance usage especially in Indonesia has attract this study to be carried out. The base framework used is The Expectation-Confirmation Model (ECM) together with trust, hopefully can shed new understanding about the phenomena. Quantitative approach through questionnaire as a tool has gather the data to be processed using Smart PLS. Out of 6 hypotheses listed in this study, only one is being rejected which related to relation of perceived usefulness to continuance of usage. The data collected manage to support the other five hypotheses in which these findings are in line with current knowledge. However, the study has a limitation due to the biased sampling method toward urban population and urban area.

Item Type: Article
Uncontrolled Keywords: e-Wallet, Continuance Intention, trust. PLS-SEM, pandemic
Subjects: H Social Sciences > HF Commerce
Divisions: School of Computing
Depositing User: Mdm. Ku Safina Ku Ismail
Date Deposited: 24 Apr 2022 10:48
Last Modified: 24 Apr 2022 10:48

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