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The behavioral intention's role: Facilitating condition and use of e-government services among SMEs in Saudi Arabia

Mansour F Turki, Aljerais and Ibrahim, Huda and Hassan, Syahida (2021) The behavioral intention's role: Facilitating condition and use of e-government services among SMEs in Saudi Arabia. Turkish Journal of Computer and Mathematics Education, 12 (1). pp. 1520-1528. ISSN 13094653

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Abstract

Saudi government plan to digitize all governmental services, but that may encounter several issues such as the familiarity of citizens with electronic version of services.Thisstudy was conducted to identify the factors that influence the use behavior of e-government service among employees of SMEs in Saudi Arabia.This article addressesthe effect of behavioral intention as a mediation factor between facilitating condition and the use of e-government servicesamong SMEs in Saudi Arabia. The data were collected from SMEsoperating in Riyadh region and SEM-AMOS software was used for data analysis.It was found that the behavioral intention mediates the relationship between Facilitating condition andthe use behaviorThe results provide the importance of facilitating condition which linked with the output of the use behavior

Item Type: Article
Uncontrolled Keywords: Behavior intention, e-government services, SMEs, Saudi Arabia
Subjects: H Social Sciences > HB Economic Theory
Divisions: College of Arts and Sciences
Depositing User: Mdm. Ku Safina Ku Ismail
Date Deposited: 24 Apr 2022 10:54
Last Modified: 19 Jun 2023 15:15
URI: https://repo.uum.edu.my/id/eprint/28660

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