Yaacob, Zulnaidi and Rauter, Ommei Kolsum S. (2008) The Cause-and-Effect Linkage Between Quality Management and Balanced Scorecard. Malaysian Management Journal (MMJ), 12 (1&2). pp. 69-88. ISSN 0128-6226

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Abstract

The objective of this study was to scientifically examine the path relationship between Quality Management (QM) and cause-and-effect performance linkage. According to QM literature, many studies have been carried out to investigate the relationship between QM and organisational performance (OP). Nevertheless, the report of these studies seems to ignore the cause-and-effect linkage of OP dimension as discussed in the Balanced Scorecard literature. The findings of this study provided evidence to support the concept of cause and effect linkage of performance dimension.

Item Type:	Article
Uncontrolled Keywords:	Quality management; balanced scorecard; performance
Subjects:	H Social Sciences > HF Commerce
Divisions:	College of Business
Depositing User:	Mrs Nurin Jazlina Hamid
Date Deposited:	24 Mar 2024 08:41
Last Modified:	24 Mar 2024 08:41
URI:	https://repo.uum.edu.my/id/eprint/30632

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