Zheng, Li Xu and Ahmad, Fakhrorazi and Mustafa, Eshaby (2024) New thoughts on research framework for integrating leader voice-taking behavior: a literature review based study. Revista de Gestao Social e Ambiental, 18 (1). pp. 1-25. ISSN 1981982X

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Abstract

Objective: The purpose of this study is to conduct a relatively comprehensive literature review with leader voice-taking behavior as the core dimension in order to construct a logical quantitative research framework for studying organizational innovation in the hospitality industry.Theoretical Framework: The framework can be used to guide the optimization of management processes in Chinese hospitality industry, especially in response to corporate innovation problems caused by leaders who do not pay attention to the voices of their front-line employees (FLEs).Method: This study used a theoretical integration of a conventional review of literature textual research, drawing on persuasion theory, social information processing theory, and affective event theory to explain a model of leader voice-taking behavior. Results and Discussion: The findings of this paper more systematically integrates the logical relationships between the dimensions related to leader voice-taking behavior, including message factors (promotive voice, prohibitive voice, issue importance, voice directness), source factors (employee’s voice efficacy, value congruence, employee loyalty, employee expertise) and context factors (diversity, LMX) as predictable antecedents of leader voice-taking behavior. On the other hand, FOCC and affective factors (positive emotions, relational energy) are potentially mediating the relationship between leader discourse behavior and service innovation in FLEs. Research Implications: This study provides theoretical support for leadership-employee related behavioral theories, emphasizes the role of voice-taking behavior in corporate innovation, and is instructive for quantitative analysis of Chinese hospitality industry related to this type of research. Originality/Value: This study contributes to the literature review by leader voice-taking behavior.This is academically capable of guiding other related research and has a strong academic value.

Item Type:	Article
Uncontrolled Keywords:	Voice-taking, Behavior, FLES, Innovation
Subjects:	H Social Sciences > HD Industries. Land use. Labor Z Bibliography. Library Science. Information Resources > ZA Information resources > ZA4050 Electronic information resources
Divisions:	School of International Studies
Depositing User:	Mr. Izhar Hj. Hashim
Date Deposited:	04 Nov 2026 10:13
Last Modified:	04 Nov 2026 10:13
URI:	https://repo.uum.edu.my/id/eprint/34653

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