24x7 Service; AnyTime; AnyWhere

Knowledge management in Malaysian bank: A new paradigm

Muhamad Ali, Hafizi and Ahmad, Nor Hayati (2006) Knowledge management in Malaysian bank: A new paradigm. Journal of Knowledge Management Practice, 7 (3). pp. 1-13. ISSN 1705-9232

[thumbnail of H3.pdf] PDF
Restricted to Repository staff only

Download (197kB)


The globalization of financial markets forced bankers to be knowledge-based and be more efficient in managing knowledge in their banking operations. The importance of this function is accentuated further by the call from the Central Bank of Malaysia (Bank Negara Malaysia) to integrate the concepts of knowledge management in banking operations. In this paper, we discuss a research model called: Banking Knowledge Management Model (BKMM), which encompasses knowledge creation, knowledge retention and knowledge sharing and more importantly, how each of these elements can be integrated in enhancing the quality of banking operations. The various components of BKMM are described in detail so as to explain the progress of knowledge management in banking operations. Then, using the BKMM as a reference, two case studies, one of Tiger Bank and the other of the Camel Bank, were analyzed to study the progress of knowledge management application. The contribution of the BKMM is expected to create a culture that promotes and encourages knowledge management to flourish in the banking sector.

Item Type: Article
Uncontrolled Keywords: Knowledge Management, Knowledge Progress, Knowledge Creation, Knowledge Retention,Knowledge Sharing, Malaysian Banks
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HG Finance
Divisions: College of Business
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 14 Aug 2011 04:00
Last Modified: 14 Aug 2011 04:00

Actions (login required)

View Item View Item