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Challenges in managing change toward total quality management

Abdul Majid, Abdul Halim (2000) Challenges in managing change toward total quality management. Utara Management Review, 1 (1). pp. 33-41. ISSN 1511-7170

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The link and interface between Total Quality Management (TQM) and managing change lay on the ground that TQM is one of the mechanisms for organisational change. Many organisations in both private and public sectors have plunged into implementing TQM that was expected to llead to improved overall performance, but for most, results have been mixed at best. Therefore, this paper discusses the organisational changes that will take place in adopting TQM, how the changes are to be managed and the complexities faced by the organisation in accepting the changes, in terms of organisational structure, system, concepts, behaviour, politics and culture. The structure in which organisational issues are classified into three dimensions or levels-conceptual, system and procedural-derived from the work of Date and Cooper (1993) will be applied throughout this paper as the main basis of discussion.

Item Type: Article
Uncontrolled Keywords: organisational behaviour, organisational change, managing change, management culture, TQM
Subjects: H Social Sciences > HD Industries. Land use. Labor
Divisions: College of Business
Depositing User: Prof. Madya Dr. Abdul Halim Abdul Majid
Date Deposited: 10 Aug 2010 00:55
Last Modified: 10 Aug 2010 00:55

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