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1. Choo, Ling Suan (2015) Managing service-oriented organizational citizenship behaviors: A review of research literature. In: International Conference on Contemporary Issues in Accounting and Finance (CoCIAF2015), October 08-10, 2015., Kuching, Sarawak, Malaysia.
2. Choo, Ling Suan and Mohd Nasurdin, Aizzat (2016) Supervisor support and work engagement of hotel employees in Malaysia. Gender in Management: An International Journal, 31 (1). pp. 2-18. ISSN 1754-2413
3. Choo, Ling Suan and Ibrahim, Siti Nur Hidayah (2016) Resources, work engagement and turnover intention among call centre agents: A proposed framework. In: Conference on Business Management Research – Discover UUM 2016, 20 December 2016, EDC, Universiti Utara Malaysia, Sintok.

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