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Dr. Norlena Hasnan


Associate Professor

UUM College of Business

Universiti Utara Malaysia

Quality Management, Project Performance / Construction Management

PREVIOUS APPOINTMENTS: · Lecturer, Universiti Utara Malaysia, 1996-2005

ACADEMIC QUALIFICATIONS: · Ph.D. (Management), University of Birmingham, UK, 2006. · MBA (Business Administration) University of Wales Cardiff, UK, 1996. · BBA International Islamic University Malaysia (IIUM), 1992.

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Latest Additions

  1. Hasnan, Norlena and Osman, Nor Hasni and Mohtar, Shahimi (2008) Project Management (PM) in project: Tools of success factor? Journal of Technology and Operations Management , 3 (1). pp. 45-68. ISSN 1823-514X
  2. Hasnan, Norlena and Hashim, Fariza and Abu Bakar, Abdul Rahim (2011) International R&D an examination on knowledge management practices and innovation intensity in Malaysian MSC cluster. Project Report. Universiti Utara Malaysia. (Unpublished)
  3. Ibrahim, Idamymoon and Hasnan, Norlena (2014) Development and application of competency model in manufacturing operations: An overview. In: 4th International Conference on Technology and Operations Management (ICTOM04), 18-19 August 2014, Kuala Lumpur, Malaysia.
  4. Hasnan, Norlena and Ramli, Azahari and Mohtar, Shahimi (2014) Modal insan dan operasi pergudangan: sejauhmana kaitannya? In: 4th International Conference on Technology and Operations Management (ICTOM04), 18-19 August 2014, Kuala Lumpur, Malaysia.
  5. Othman, Zainab and Hasnan, Mazliana and Hasnan, Norlena (2014) Online ordering book system: A case study in Malaysia higher institute. In: 4th International Conference on Technology and Operations Management (ICTOM04), 18-19 August 2014, Kuala Lumpur, Malaysia.
  6. Salem, Milad Abdelnabi and Hasnan, Norlena and Osman, Nor Hasni and Shamsudin, Mohd Farid and Hussain, Hafezali Iqbal and Shawtari, Fekri (2015) The moderating effects of stakeholders’ integration on the relationship between environmental practices and competitiveness: A conceptual framework. In: International Conference on Accounting Studies (ICAS) 2015, Aug 17-20, 2015, Thistle Johor Bahru Hotel, Johor, MALAYSIA.
  7. Zulkepli, Zuraida Hani and Hasnan, Norlena and Mohtar, Shahimi (2015) Communication and service innovation in small and medium enterprises (SMEs). In: 2nd Global Conference on Business and Social Sciences (GCBSS-2015), 17- 18 September, 2015, Bali, Indonesia.
  8. Aoun, Malak and Hasnan, Norlena (2013) Lean production and TQM: Complementary or contradictory driving forces of innovation performance? International Journal of Innovation Science, 5 (4). pp. 237-252. ISSN 1757-2223
  9. Aoun, Malak and Hasnan, Norlena (2017) Health-care technology management: developing the innovation skills through implementing soft TQM among Lebanese hospitals. Total Quality Management & Business Excellence, 28 (1-2). pp. 1-11. ISSN 1478-3363
  10. Zulkepli, Zuraida Hani and Hasnan, Norlena and Mohtar, Shahimi (2016) Corporate communication and internal supply chain management in manufacturing industry. Journal of Technology and Operations Management, 11 (2). pp. 25-34. ISSN 1823-514X