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Abdullah, Iskandar Hasan Tan and Ismail, Rusnah and Ngah, Nazlin Emieza and Salleh, Asri (2010) The relationship between perception of quality and length of service on integrity among Penang civil servant. In: Proceedings Seminar on Nasional Resilience (SNAR 2010) "Political Managements and Policies in Malaysia", 13-15 July 2010, Bayview Hotel Langkawi. Institute of Tun Dr. Mahathir Mohamad’s Thoughts, Universiti Utara Malaysia, Sintok , pp. 225-264. ISBN 978-983-44865-3-2

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