Ismail, Zarina and Md. Salleh, Salniza and Ali, Juhary (2013) Kesan langsung prinsip transformasi perkhidmatan ke atas kualiti perkhidmatan di sektor awam. In: Conference on Business Management Research 2013, December 11, 2013, EDC, Universiti Utara Malaysia, Sintok.

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Abstract

The purpose of this study is to investigate the relationship between service transformational principle (creativity and innovation, decision-making, value of money and intergrity) and the service quality of the Ministry of Health Malaysia (MOH).A total of 700 questionnaires were distributed, only 339 questionnaires collected and can be used for analysis.Data collected was analysed using Descriptive Analysis, Pearson Correlation Analysis and Regression Analysis.The findings of this study indicated that there was a significant relationship between creativity and innovation, decision-making, valuefor-money and integrity and the service quality of MOH.

Item Type:	Conference or Workshop Item (Paper)
Additional Information:	Organized by: School of Business Management,College of Business, Universiti Utara Malaysia.
Uncontrolled Keywords:	kualiti perkhidmatan, prinsip transformasi perkhidmatan, kreativiti dan inovasi, kepantasan membuat keputusan, penyampaian berteraskan nilai untuk wang, integriti
Subjects:	J Political Science > JQ Political institutions Asia
Divisions:	School of Business Management
Depositing User:	Dr. Salniza Md. Salleh
Date Deposited:	10 Dec 2015 02:43
Last Modified:	18 Apr 2016 05:28
URI:	https://repo.uum.edu.my/id/eprint/16341

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