Asnan, Rabiha and Nordin, Norani and Othman, Siti Norezam (2015) Managing change on lean implementation in service sector. Procedia - Social and Behavioral Sciences, 211. pp. 313-319. ISSN 1877-0428

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Abstract

Government agencies adopt lean management to improve efficiencies and deliver quality services to their customers.However, many public service organizations were unable to fully implement and sustain lean. Resistance to change is one of the challenges during lean implementation in service.Thus, change management is needed by addressing the resistance, provide support, and develop the required knowledge to implement change.This paper reviews lean implementation in public service and the importance of change management in transition to lean. Hopefully, this study could provide a better understanding on lean service and guidance on applying the change management in lean transition.

Item Type:	Article
Uncontrolled Keywords:	Change Management; Lean implementation; Public Service; Transition; Change Model
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	School of Technology Management & Logistics
Depositing User:	AP Dr. Norani Nordin
Date Deposited:	11 Jan 2016 08:23
Last Modified:	12 Apr 2016 07:23
URI:	https://repo.uum.edu.my/id/eprint/16890

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