Hooi, Sin Soo and Ali, Hassan (2016) The linkage between stress and organizational citizenship behavior. International Business Management, 10 (14). pp. 2713-2718. ISSN 1993-5250

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Abstract

In today’s volatility environment, organizations constantly looking for a way to engage their employees.The demand for Organizational Citizenship Behavior (OCB) is increasing in views of OCB contribute to long-term profitability. However, it is truly depends on the willingness of the employees to perform OCB.As such, it is interesting to know if employees who suffered from stress will or will not willing to perform OCB.A sample of 472 bank officers from commercial banks in Malaysia were participated in this survey.The results of multiple regression analysis showed a significant negative impact of emotional stress on organizational citizenship behavior.It is critical for bank managers to be aware of employees’ stress and help them reduce their stress which could in return increase their willingness to engage in organizational citizenship behavior in organization.

Item Type:	Article
Uncontrolled Keywords:	Stress, types of stress, organizational citizemhp behavior, commercial bank, Malaysia
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	School of Business Management
Depositing User:	Prof. Dr. Hassan Ali
Date Deposited:	15 Nov 2016 07:08
Last Modified:	15 Nov 2016 07:08
URI:	https://repo.uum.edu.my/id/eprint/19599

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