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Business process reengineering: Is it relevant to the Islamic banks?


Hasnan, Norlena and Razalli, Mohd Rizal and Ringim, Kabiru Jinjiri (2017) Business process reengineering: Is it relevant to the Islamic banks? In: 2nd International Case Study Conference (ICSC 2017), 30th-31st October 2017, Adya Hotel, Langkawi Island, Kedah, Malaysia.

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Abstract

The emergence trends and the changing behavior of customers have led to the evolution of the Islamic finance. This has put high pressures for the Islamic banks to be competitive.The focus is no longer on cutting costs alone, but simultaneously improving services to customers. Owing to this fact, most banks have given special attention to the “processes” which able to produce values to the customers. One of the popular management tool, Business Process Reengineering (BPR), has been widely applied particularly in the manufacturing industries towards gaining significant improvement in organizational performances. Nevertheless, there is still lack of thorough empirical evidence of BPR impact on performance in Islamic bank services.It is still unsure whether BPR relevant and meaningful in enhancing the banks performance. Hence, this paper aims to explore the applications of the BPR factors in the Islamic banks and assess the effects towards the bank performance. Survey has been conducted on all banks and financial companies applied Islamic banking in Malaysia.The study received 65.6% feedback and successfully collected to be analyzed. . The overall result shows that the BPR factors and IT capability are able to influence overall performance of Islamic banking in Malaysia. However, for individually, the analysis using multiple regression analysis indicates that only Strategy alignment, Management Commitment, Information Technology (IT) Investment, Process redesign and Less Bureaucratic Structure have significant impact to performance of Islamic banking in Malaysia.The study provides meaningful insight for policy makers, banks practitioners and academicians on the bank performance enhancement.

Item Type: Conference or Workshop Item (Paper)
Additional Information: eISBN: 978-967-11030-6-7 Organized by: Institute for Management and Business Research (IMBRe) Universiti Utara Malaysia
Uncontrolled Keywords: Business Process Reengineering, Malaysian Islamic Banks, Banks Performance
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HG Finance
Divisions: School of Business Management
Depositing User: Dr. Norlena Hasnan
Date Deposited: 13 Feb 2018 05:37
Last Modified: 15 Feb 2018 06:54
URI: http://repo.uum.edu.my/id/eprint/23408

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