Conference or Workshop Item

Noordin, Alminnourliza and Hasnan, Norlena and Osman, Hasni (2012) Service innovation of postal and courier services in Malaysia: Will it lead to customer responsiveness? In: 2012 International Conference on Knowledge, Culture and Society (ICKCS 2012), 29th to 30th June 2012 , Jeju Island, Korea (South) .