Article

Yaacob, Zulnaidi and Router, Ommei Kalsum S. (2010) Satisfying customers using total quality management: the mediating role of control systems. International Journal of Management Studies (IJMS), 17 (1). pp. 37-53. ISSN 0127-8983

Yaacob, Zulnaidi and Rauter, Ommei Kolsum S. (2008) The Cause-and-Effect Linkage Between Quality Management and Balanced Scorecard. Malaysian Management Journal (MMJ), 12 (1&2). pp. 69-88. ISSN 0128-6226

Conference or Workshop Item

Abas, Zakaria and Yaacob, Zulnaidi (2005) Executing quality management strategies using balance scorecard. In: 6th Asian Academy of Management Conference (AAMC) 2005, 09-11 December 2005, Casuarina Hotel, Ipoh, Perak. (Unpublished)