Items where Division is "School of Tourism, Hospitality and Event Management" and Year is 2016
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Daskin, Mustafa and Kasim, Azilah (2016) Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour: does gender make a difference? International Journal of Services and Operations Management, 23 (4). p. 467. ISSN 1744-2370
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Mohd Shariff, Nurhazani and Zainol Abidin, Azlan and Abdul Manaf, Kamarul Bahrain (2016) Malaysian Budget Hotel and Accommodation Cooperatives:A Study on Corporate Governance Practice. In: Intenmtional Business Management 10 (21): 51 72-51 79,201 6 ISSN: 1993-5250.