Impira, Alim and Yahya, Khulida Kirana and Mohd Shamsudin, Faridahwati (2008) Assessing service quality in the public sector services in Malaysia. In: The 4th National Human Resource Management Conference 2008, 17-19 August 2008 , Tiara Beach Resort, Port Dickson.

Impira, Alim and Yahya, Khulida Kirana and Mohd Shamsudin, Faridahwati (2008) The relationship between job characteristics and organizational citizenship behavior. In: The 4th National Human Resource Management Conference 2008, 17-19 August 2008 , Tiara Beach Resort, Port Dickson. (Unpublished)