Maiyaki, Ahmed Audu and Mohd Mokhtar, Sany Sanuri (2011) Determinants of customer behavioural responses: A pilot study. International Business Research, 4 (1). pp. 193-197. ISSN 1913-9004

Maiyaki, Ahmed Audu and Mohd Noor, Norzaini and Mohd Mokhtar, Sany Sanuri (2011) The influence of service quality of mobile phone on customer satisfaction in Malaysia: A students’ feedback survey. Journal of Business Management and Accounting (JBMA), 1 (1). pp. 79-97. ISSN 2231-9298

Mohd Mokhtar, Sany Sanuri and Maiyaki, Ahmed Audu and Mohd Noor, Norzaini (2011) The relationship between service quality and satisfaction on customer loyalty in Malaysian mobile communication industry. School of Doctoral Studies (European Union) Journal. pp. 32-38. (Unpublished)