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The design of effective online help in Web applications

Roy, Marie Christine and Rannou, Yves and Rivard, Lucie (2006) The design of effective online help in Web applications. In: Knowledge Management International Conference and Exhibition 2006 (KMICE 2006), 6-8 June 2006, The Legend Hotel Kuala Lumpur.

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The usability and ultimately the success of Web-based services are partly due to effective user support.Although the use of online support tools is now more prevalent in Web applications, these often overwhelm the user with information poorly organized, or are simply ignored. This paper proposes a guide for the appropriate choice and design of task support tools based on user profiles, tasks and characteristics of help tools.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN 983-3282-90-3 Organized by: Faculty of Information Technology, UUM
Uncontrolled Keywords: Online help, Web usability, Web design, Web training,Task support
Subjects: T Technology > TK Electrical engineering. Electronics Nuclear engineering
Divisions: College of Arts and Sciences
Depositing User: Mrs. Norazmilah Yaakub
Date Deposited: 14 Jul 2014 08:09
Last Modified: 14 Jul 2014 08:09

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