Harahap, Afif Zuhri Muhammad Khodri and Atiqah, Nur Fatwa and Abd Sukor, Hanis Athirah and Mohd Rahim, Muhammad Kamal Fudhail and Mohd Apandi, Fatin Syafiqah and Saedon, Aiezwa Zetty Syafina (2023) Business Process Innovations for Courier Service Sector: Case Study in J&T Dungun. Journal of Technology and Operations Management (JTOM), 18 (1). pp. 80-88. ISSN 2590-4175 (Online)

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Abstract

This research explores the journey of a logistics and delivery service provider, tracing its development from a local entity to a significant industry participant. Through a customer-focused approach, the company employs advanced tools and a solid foundation to provide reliable logistical services. It has gained acclaim for its effective transportation-related solutions, establishing a benchmark for quality. Furthermore, this study focusses on the J&T Express company's innovative solutions, technological advancements, and dedication to customer satisfaction have propelled it to a leadership position in the logistics sector. This study highlights the importance of process optimization and technology integration, evident through the case of J&T Express. The adoption of automated wrapping, labelling, and barcode scanning processes has significantly streamlined operations, reduced reliance on manual labor, and improved efficiency. This transformation has led to cost savings, increased operational performance, and scalability. However, the study also underscores the significance of maintaining a balance between automation and human interaction to ensure a successful integration of technology in business operations.

Item Type:	Article
Uncontrolled Keywords:	Innovation, logistic, transportation, delivery, cost
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	School of Technology Management & Logistics
Depositing User:	Mrs Nurin Jazlina Hamid
Date Deposited:	06 Sep 2023 15:10
Last Modified:	06 Sep 2023 15:10
URI:	https://repo.uum.edu.my/id/eprint/29714

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