Madugu, Usman and Abdul Manaf, Halimah and Nasir, Syarfa Ayuni and Ananthan, Sharmaine Sakthi and Hidayati, Mega (2020) Towards a Better Understanding on the Relationship between Knowledge Sharing and Public Service Motivation. Journal of Governance and Development (JGD), 16 (2). pp. 41-67. ISSN 2289-4756

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Abstract

Knowledge sharing has been acknowledged as the right mechanism for public servants to share best practices in performing work among workers. The sharing of best practices on learning by actions (doing) seems to enhance motivation among public servants to provide quality services. Thus, the purpose of this study is to examine the relationship between knowledge sharing and public service motivation among civil servants in the Department of Student Affairs, UiTM Merlimau and Public Works Department (JKR), Jasin, Malaysia. A total of 150 questionnaires were distributed but only 118 questionnaires were validly returned and used. The findings demonstrate that the level of knowledge sharing practices in both organisations is at moderate level. Pearson correlation analysis shows that policy making, commitment to public interests, social justice, civic duty, compassion and self-sacrifice have significant relationships with knowledge sharing practices. Meanwhile, multiple regression analysis reveals that only commitment to public interests, social justice as well as civic duty significantly influence the practices of knowledge sharing. The findings conclude that knowledge sharing is key element used by civil servants in producing public service motivation.

Item Type:	Article
Uncontrolled Keywords:	Knowledge Sharing, Public Service Motivation, Public Sector, Malaysia, Questionnaire
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	College of Law, Government and International Studies
Depositing User:	Mrs Nurin Jazlina Hamid
Date Deposited:	27 Sep 2023 14:46
Last Modified:	27 Sep 2023 14:46
URI:	https://repo.uum.edu.my/id/eprint/29807

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