Misiran, Masnita and Sapiri, Hasimah and Md Yusof, Zahayu and Mahmuddin, Massudi (2021) Factors Affecting Students’ Satisfaction Towards Bus Services in Campus. International Journal of Service Management and Sustainability, 6 (2). pp. 175-188. ISSN 2550-1569

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Abstract

The reliability of public transport services (e.g., bus) is a critical factor to be considered among public transport users. This factor is important for the consequences that come with unreliability will significantly increase unnecessary anxiety and discomfort. Such consequences include additional waiting time, late arrival at destinations, and missed connections. The ability of the system to follow the planned schedule and maintain consistent travel time are some of the factors that need to be in focus. In this study, we investigated satisfaction among students who reside in campus towards bus services provided by the university. Factor analysis and structural models were developed to achieve the research objective. Three factors have significant relationships with students’ satisfaction. The finding also indicated that bus services are an important requirement of the on-campus students

Item Type:	Article
Uncontrolled Keywords:	Public transport; bus services, university campus; students’ satisfaction
Subjects:	H Social Sciences > HE Transportation and Communications
Divisions:	School of Quantitative Sciences
Depositing User:	Mdm. Sarkina Mat Saad @ Shaari
Date Deposited:	30 Apr 2024 13:06
Last Modified:	30 Apr 2024 13:06
URI:	https://repo.uum.edu.my/id/eprint/30753

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