Packeer Mohamed, Shafinah Farvin and Ku-Mahamud, Ku Ruhana and Ramli, Razamin and Abdullah, Kamarudin (2017) Perceptions and use of e-mail among Universiti Utara Malaysia Staff: A Pilot Study. In: The 2nd International Conference on Applied Science and Technology 2017 (ICAST’17), 3–5 April 2017, Kedah, Malaysia.

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Abstract

The use of e-mail has become common either for work purposes or personal usage. Despite its usefulness, complain about the overwhelming messages received which cause the users to have problem in managing those messages. Similar situation occurred among Universiti Utara Malaysia (UUM) staff. Thus, a pilot study was conducted to investigate its staff’s perception and use of e-mail in order to improve the e-mail service provided to them. This paper discusses the findings from the pilot study, which involves 41 UUM staff. Self-administered questionnaires were used to gather the data, while descriptive statistical analysis was used for data analysis. The findings of the study reveal that UUM staff appreciate the e-mail service. However they faced problems like limited storage size and overwhelming emails. They think that UUM e-mail is being abused by the repeating advertisements and news sent to them. The output of this study can be used as a guideline by the UUM management in revising its e-mail policy to serve better quality of email service

Item Type:	Conference or Workshop Item (Paper)
Additional Information:	Online ISSN 1551-7616 Print ISSN 0094-243X
Subjects:	Q Science > QA Mathematics
Divisions:	School of Quantitative Sciences
Depositing User:	Mdm. Sarkina Mat Saad @ Shaari
Date Deposited:	10 Jul 2024 07:48
Last Modified:	10 Jul 2024 07:48
URI:	https://repo.uum.edu.my/id/eprint/31038

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