Abd Zakaria, Zuhdi and Anuar, Herman Shah and Mohamed Udin, Zulkifli (2015) Royal Malaysia Custom Department (RMCD): A Case of Information Systems Success towards Employee Performance. International Journal of Research in Business and Technology, 06 (01). pp. 770-775. ISSN 2291-2118

Preview

PDF - Published Version Available under License Attribution 4.0 International (CC BY 4.0). Download (357kB) | Preview

Abstract

The purpose of this paper is to propose a new framework of external and internal factors of Information Systems (IS) success towards employee performance. The construct of this paper is based on a comprehensive review of recent literatures on external and internal factors of IS success towards employee performance. Detailed discussions follow provides a framework on Information System success towards employee performance in the Royal Malaysia Custom Department (RMCD). The framework is hoped to get a better overview on how the information system helps to increase employee performance by integrating the elements of internal and external factors of IS system. This paper provides details for the framework in view of elements between External and Internal Factors of Information Systems Success towards Employee Performance. The importance of this framework could be applied in various government departments that apply information systems which could better improve their employee performance. This will later on further improve the performance of the respective departments in achieving their key performance indicators as well as increasing their productivity in the long run

Item Type:	Article
Uncontrolled Keywords:	External Factors; Internal Factors; Information Systems Success; Employee Performance
Subjects:	T Technology > T Technology (General) > T201 Patents. Trademarks
Divisions:	School of Technology Management & Logistics
Depositing User:	Mr. Izhar Hj. Hashim
Date Deposited:	07 Jan 2025 13:27
Last Modified:	07 Jan 2025 13:27
URI:	https://repo.uum.edu.my/id/eprint/31815

Actions (login required)

View Item