Ishak, Nor Syahidah and Aliyu, Sirajo and Musthafa, Mohd Azam (2024) Does Social Capital, Financial Inclusion and Risk Behaviour Influence Trust in Takaful? Journal of Islamic Marketing, 16 (6). pp. 1544-1572. ISSN 1759-0833

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Abstract

Purpose - This paper examines the influence of demographics, social capital, financial inclusion, and risk behaviour on trust in Takaful using a household survey of 526 respondents. Design/methodology/approach The study adopts a quantitative approach using an ordered logit model to explore the relationship between demographics, social capital, financial inclusion, and risk behaviour on trust in Takaful in Malaysia. Findings—The findings show that gender, marital and income status, and employment influence trust in Takaful. Similarly, social capital and financial inclusion positively influence trust in Takaful. At the same time, individuals have more confidence in Takaful when they use their funds rather than borrowing from friends, relatives, or informal associations (such as ROSCA). Research limitations/implications: – The findings have several implications for policymakers in strengthening the recent policy document on “professionalism in insurance and Takaful agents” in Malaysia. Meanwhile, other implications relating to Takaful operators and future studies have been identified. Originality: The study provides new evidence on trust in Takaful related to social capital, risk behaviour, inclusiveness, and demographic status in Malaysia

Item Type:	Article
Uncontrolled Keywords:	Takaful, Risk-coping mechanism, Financial inclusion, Trust in Takaful, Social capital, Islamic insurance
Subjects:	H Social Sciences > HG Finance
Divisions:	College of Business
Depositing User:	Mr. Izhar Hj. Hashim
Date Deposited:	26 Aug 2025 12:35
Last Modified:	26 Aug 2025 12:35
URI:	https://repo.uum.edu.my/id/eprint/32413

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