Mohd Rozar, Norlinda and Sidik, Mohamad Hazeem and Razik, Muhammad Ashlyzan and Lismawati, Lismawati and Hayu, Rina Suthia and Indriya Himawan, Abdurrahman Faris and Chuah, Lai Fatt and Mohd Zawawi, Nur Fadiah (2025) Impact of Poor Communication, Fatigue, and Experience Levels on Accident Rates: A Case Study of The Malaysian Maritime Shipping Industry. Journal of Technology and Operations Management (JTOM), 20 (1). pp. 18-28. ISSN 2590-4175 (Online)
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Abstract
Human error is the primary cause of most accidents, leading to various issues and shipping delays. Previous research has identified three key causes that culminate in human error in the Malaysian shipping industry: poor communication, fatigue, and lack of experience. However, there is limited discussion on effective strategies to mitigate these errors. Therefore, this study aims to propose optimal solutions to reduce human error. Through this study, quantitative research methods were used to obtain important data involving the main objectives of this study. For the quantitative analysis, data was collected through multiple rounds of questionnaires distributed to 25 experts using the Delphi method and analysed using the Statistical Package for the Social Sciences (SPSS). The study stresses the critical factors influencing human error in the industry, with findings identifying fatigue as the primary contributor to accidents. Addressing this issue would help the shipping industry to reduce human errors and accidents, thereby ensuring smoother operations
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | Shipping industry, poor communication, fatigue, lack of experience, accident rates |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor |
| Divisions: | College of Business |
| Depositing User: | Mdm. Rozana Zakaria |
| Date Deposited: | 08 Oct 2025 11:31 |
| Last Modified: | 08 Oct 2025 11:31 |
| URI: | https://repo.uum.edu.my/id/eprint/32486 |
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